Exchange policy

Return & Exchange Policy – erzö

At Erzö, we are committed to delivering high-quality products designed to enhance your everyday experience. Please read our policy carefully before making a purchase.

No Returns Policy  
We do not offer returns or refunds once a product has been delivered. All sales are considered final.

Exchanges  
We offer exchanges only under the following conditions:  
- The product is damaged  
- There is a manufacturing defect  
- You have received the wrong item  

To request an exchange:  
- You must contact us within 48 hours of delivery  
- Share your Order ID along with clear photos/videos of the issue  

Eligibility for exchange:  
- Product must be unused  
- Product must be in original packaging

Store Credit  
If an exchange is approved but the same product is unavailable, we will issue a store credit equivalent to the order value.  

- Store credit will be provided as a coupon/code  
- It can be used for any purchase on Erzö  
- Valid for 6 months from the date of issue  

Non-Eligible Cases  
Exchanges will not be accepted in the following cases:  
- Change of mind after purchase  
- Minor color or finish variations due to lighting  
- Damage caused by improper installation or usage  

Important Notes  
- Erzö reserves the right to inspect the product before approving an exchange  
- Shipping charges for exchanges may be applicable depending on the case  

Contact Us  
For any exchange requests or support, please contact us at:  
support@erzo.in